HOAcrew | Professional HOA Vendor Management

1. Acceptance of Terms

By accessing or using HOAcrew, you agree to be bound by these Terms of Service. HOAcrew provides a managed vendor marketplace connecting Homeowner Associations with verified service providers.

2. Service Description

HOAcrew acts as a managed intermediary between HOAs and service vendors. We facilitate RFPs, work order management, vendor compliance verification, consolidated billing, and payment processing. Our platform fee is included in the service pricing provided to associations.

3. User Accounts

You are responsible for maintaining the security of your account credentials. Association managers (CAMs) are responsible for actions taken under their accounts. Vendors must maintain current insurance and compliance documentation as required by the platform.

4. Payment Terms

Associations are billed monthly for services rendered. Payment is due within 30 days of invoice date. Vendors receive wholesale payments after HOA payment clears, with standard Net-30 terms. Instant payout is available for a 2.5% processing fee.

5. Vendor Swap Policy

HOAcrew offers a 10-day vendor swap protocol. If a vendor fails our monthly compliance audit or does not meet service standards, they will be replaced at no additional cost to the association within 10 business days.

6. Anti-Disintermediation

Communications between HOAs and vendors must be conducted through the HOAcrew platform. Direct contracting arrangements that bypass the platform are prohibited during and for 12 months after the termination of a Master Service Agreement.

7. Limitation of Liability

HOAcrew is not liable for service quality issues between associations and vendors beyond facilitating dispute resolution. Our total liability shall not exceed the fees paid to HOAcrew in the 12 months preceding any claim.

8. Contact

For questions about these terms, contact legal@hoacrew.com.